Desktop Sharing

In order to identify an issue which cannot be recreated in local environments, remote access is required. The approach to login to client machine has become a necessity. The market has given us so many easy tools that has made customer service very easy.
VNC Server, Mikogo, GotoMeeting and many more.

Outlook Crashes

Some self steps before taking your laptop to IT on Outlook crashes.
Run the following :
outlook /resetnavpane
or
outlook.exe /safe